FAQ
OLEY'S FAQ
Pricing
We're a small town retailer that doesn't believe in small town premium prices. We don't think you should have to pay extra because you are not near the Barrie and Vaughan big box stores. We almost always price our items equal to or even lower than those stores. We don't want you to have to travel hours to get a what you need at a great price.
Consignment and Buying
Do you take items on consignment?
Absolutely we do! Many of our items are brought in on consignment. Our standard fee on firearms is 20% of the sale price. If your item doesn't sell, you don't pay anything. We do accept reasonable reserves on your items so that you know your item will sell for what you want to get out of it.
Do you buy used items?
Depending on the current stock level we do often buy items. If we buy items they are usually purchased at wholesale prices and may be less than you would receive if you consigned your item. We understand that there are times when the only option is to sell your items.
Can you get something I want that is not on your website?
We can order almost anything. Let us know what you are looking for and we will do our best to find it for you.
Shipping
What are your shipping rates?
Our website has been pre-programmed to determine the shipping rate for your items. Once we receive your order, if for any reason the shipping price quoted is grossly inaccurate, we will contact you with a more accurate cost.
Shipping Ammunition
Ammunition can be shipped but it is expensive (it normally starts at $35 due to dangerous goods and signature charges no matter what amount is shipped but adding more ammo doesn't change the price much after that). At this time we offer two options:
UPS: this has intergrated into our website and will calculate the cost for you. We have to drive these packages to our depot in Southern Ontario and only go an average of every two weeks but sometimes more frequently. This just takes a little longer but is less expensive.
Purolator: This option cannot be chosen on our website as Purolator does not have the ability to intergrate into our website. We can call you with this option. Purolator leaves here the next day but is on average $20 more than UPS.
Delivery: if you are along the path of one of our trucks occasionally going within Ontario we will sometimes be able to meet you along the way at our convenience. It is always worth asking!
When it doubt put your order through as "pay in store" "pick up in store" and make a note for us to call you with the cost options. If it's too expensive for you we can simply cancel the order.
Return Policy
Used Items including Firearms
For our used items we do not offer returns, we will always do our best to describe the state of the items and you are welcome to email us with any questions you may have. As we have no control over what happens to the firearm once you receive it we have no ability to take back used firearms.
New Items including Firearms
Our new items come with manufacturer warranty and if there are any issues with these we will happily assist you in contacting the manufacturer to attain warranty work.
Ammunition
Ammunition purchases are non-refundable due to safety concerns.
Privacy Policy
Any information we obtain through the website remains private will be not be used for communication purposes.